1. Introduction
GenexOne LLC ("GenexOne," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, and protect personal information when you visit genexone.com, contact us, or use GenexOne products we operate. Product-specific privacy details may also appear on individual product sites.
2. Information We Collect
Depending on how you interact with us, we may collect:
- Contact information: Name, email address, and messages you send when reaching out for press, partnerships, feedback, or support.
- Account information: Registration details and profile information when you create an account in a GenexOne product.
- Product usage data: Information needed to operate features you use, such as preferences, content you submit, and interaction logs.
- Technical data: IP address, browser type, device information, pages visited, and timestamps collected automatically when you use our website or products.
- Payment information: If a product offers paid features, payment details are processed by our payment provider. We do not store full card numbers on our servers.
3. How We Use Your Information
We use personal information to:
- Operate, maintain, and improve our website and products
- Respond to inquiries and provide support
- Authenticate users and secure accounts
- Send essential service communications and product updates
- Monitor performance, diagnose issues, and prevent abuse
- Comply with legal obligations
We collect only what we need for these purposes and do not sell your personal information.
4. Data Storage and Security
We use reputable cloud infrastructure with encryption in transit and at rest where appropriate. Access controls, monitoring, and dependency management are part of how we protect data. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
5. Third-Party Services
We rely on third-party providers for hosting, databases, email delivery, analytics, AI processing, and payment processing. These providers process data on our behalf under contractual and policy commitments. Their own privacy policies apply to how they handle data within their services.
Where payment processing is offered, card payments may be handled by Stripe. See stripe.com/privacy.
7. Data Retention
We retain personal information for as long as needed to provide the Service, meet legal requirements, resolve disputes, and enforce agreements. Retention periods may vary by product and data type. You may request deletion where applicable law allows.
8. Your Rights
Depending on your location, you may have rights to:
- Access the personal information we hold about you
- Correct inaccurate information
- Request deletion, subject to legal obligations
- Export your data in a portable format
- Object to certain processing activities
To exercise these rights, contact hello@genexone.com. We respond within a reasonable timeframe required by applicable law.
9. Children's Privacy
Our services are not directed to children under 18, and we do not knowingly collect personal information from minors. If you believe we have collected information from a child, contact us and we will take steps to delete it.
10. International Data Transfers
Your information may be processed in the United States and other countries where we or our providers operate. Those locations may have different data protection laws. We use appropriate safeguards when transferring data internationally.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated date. Continued use of the Service after changes take effect constitutes acceptance of the revised policy.
12. Contact Us
Privacy questions:
- GenexOne LLC
- 30 N Gould St Ste R, Sheridan, WY 82801
- Email: hello@genexone.com